Service Cancellation & Refund Policy

1. Scope of This Policy

This Service Cancellation & Refund Policy applies to professional and digital services purchased directly from BoostBridge Marketing Limited ("BoostBridge", "we", "us", or "our") through our website, Android application, client portal, or an authorized BoostBridge checkout.

BoostBridge provides customized professional services such as SEO, digital marketing, social media marketing, design, development, consulting, and related project-based services. These are not physical retail products, so physical-product return, packaging, and shipping rules do not apply.

By placing an order or authorizing payment, you acknowledge that project work may begin based on the requirements you submit and that refund eligibility may depend on the amount of work already performed.

2. Cancellation Before Work Begins

If you wish to cancel an order, contact us as soon as possible and provide the relevant order or invoice number. If BoostBridge confirms that substantive work has not started and no non-recoverable third-party cost has been incurred for your project, the order may be eligible for cancellation and a full refund.

A cancellation request is not considered accepted until BoostBridge confirms the cancellation. Starting work may include project research, strategy, analysis, account setup, design or development work, campaign preparation, content preparation, technical configuration, or other work performed specifically for your order.

3. Cancellation After Work Has Started

Once work has started, a full refund is generally not available because professional time and resources may already have been committed to the project. We will review reasonable cancellation requests individually.

Where appropriate, BoostBridge may offer a partial refund based on the unperformed portion of the service after deducting the reasonable value of work already completed and any non-recoverable project-specific costs. The availability and amount of any partial refund depend on the circumstances of the order.

4. Completed, Delivered & Custom Work

Payments for completed or substantially completed customized services are generally non-refundable once the agreed work or deliverable has been provided, made available, implemented, or substantially performed.

If you believe the delivered work materially differs from the agreed project scope, please contact us promptly. Where reasonably possible, we may first offer correction, revision, or completion of the agreed scope before considering another remedy.

5. When a Refund May Be Available

Subject to review and applicable law, a full or partial refund may be available in circumstances such as:

• A duplicate payment or clearly incorrect charge confirmed by BoostBridge.
• An order cancelled before substantive project work begins and before non-recoverable project costs are incurred.
• BoostBridge is unable to provide the purchased service and no reasonable alternative or resolution is agreed.
• A verified billing error attributable to BoostBridge.
• Another circumstance in which a refund is required by applicable consumer law.

Dissatisfaction based solely on subjective preference, changes in business plans after work begins, failure to provide required project information, or results affected by third-party platforms or algorithms does not automatically create a right to a refund.

6. SEO, Marketing & Third-Party Platforms

SEO, social media, advertising, marketing, and similar services can be affected by search engines, social platforms, advertising networks, competitors, market conditions, customer websites, and other factors outside BoostBridge's control. Unless expressly stated in a signed agreement, we do not guarantee a particular search ranking, follower count, engagement level, traffic amount, sales volume, revenue result, or other specific third-party platform outcome.

Refund eligibility for these services is therefore based on whether the agreed professional work was performed, rather than whether a particular external business or platform result was achieved.

7. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us at help@boostbridgemarketing.com and include:

• Your name and the email address associated with your BoostBridge account.
• Your order number or invoice number.
• The service purchased.
• A clear explanation of the reason for the request.
• Any relevant supporting information that may help us review the request.

We may request additional information to verify the account, payment, or project before completing our review. We aim to acknowledge refund requests within a reasonable business timeframe.

8. Approved Refunds & Processing Time

If a refund is approved, BoostBridge will normally issue it back to the original payment method used for the transaction. We generally initiate approved refunds within 5–10 business days after approval.

After we initiate a refund, the time required for the credit to appear is controlled by the payment processor, card network, and your bank or financial institution. Currency conversion differences, bank processing times, and applicable financial-provider rules are outside our control.

9. Stripe & Payment Processing

Supported card payments may be processed by Stripe. An approved refund may therefore be submitted through Stripe to the original payment method. BoostBridge does not require customers to provide full card numbers or card security codes to our support team when requesting a refund.

If you believe a payment is unauthorized, contact your financial institution promptly and notify BoostBridge so that we can review the transaction where appropriate.

10. Chargebacks & Payment Disputes

We encourage customers to contact BoostBridge before initiating a chargeback so that we have an opportunity to investigate and resolve legitimate billing or service concerns. Nothing in this Policy limits any rights you may have under applicable law or through your payment provider.

We may provide relevant order, payment, communication, project, and delivery records to a payment processor or financial institution when reasonably necessary to respond to a payment dispute or suspected fraud.

11. Non-Refundable Project Costs

If BoostBridge incurs a clearly project-specific, non-recoverable third-party cost with your authorization or as reasonably necessary to perform the agreed service, that cost may be excluded from a cancellation refund to the extent permitted by law. Where relevant, we will explain such deductions when reviewing the request.

12. Statutory Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or waive any mandatory consumer right or remedy that cannot lawfully be excluded in your jurisdiction. Where applicable law provides greater rights than this Policy, the applicable legal requirements will control.

13. Policy Changes

We may update this Policy to reflect changes to our Services, payment methods, business practices, or legal requirements. The "Last Updated" date displayed at the top of this page identifies the current version.

14. Contact Us

For cancellation, refund, billing, or service-related questions, contact BoostBridge using the information below.