Return & Refund Policy

1. Our Return Policy

At BoostBridge Marketing Limited, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy. This policy applies to all products and services purchased directly through our website, unless otherwise noted.

Please read this policy carefully before making a purchase. By completing a transaction with us, you acknowledge and agree to the terms outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 30 days of the delivery date.
• Proof of purchase (order number, receipt, or invoice) is required.
• For digital products or services, returns are only eligible if no substantial download or access has occurred (see Section 5).

Items that are not eligible for return include: perishable goods, custom or personalized orders, gift cards, downloadable software, and hygiene-sensitive products that have been opened.

3. How to Initiate a Return

To start a return, please contact our customer support team at help@boostbridgemarketing.com with your order number and reason for return. We will provide you with a Return Authorization (RA) number and instructions on where to send the item.

You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item). We strongly recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds Process

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

• Late or missing refunds: If you haven’t received a refund within 10 business days after approval, first check your bank account again, then contact your credit card company. If the issue persists, please contact us.
• Partial refunds: Items not in original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

5. Digital Products & Services

Due to the nature of digital goods, refunds for downloadable software, e-books, online courses, or subscription-based services are generally not offered once access has been granted or the product has been downloaded. However, we evaluate each request on a case-by-case basis.

If you experience a technical issue that prevents you from accessing a digital product, please contact us within 7 days of purchase so we can resolve the issue or provide a refund if unresolved.

6. Exchanges & Damaged Items

We only replace items if they are defective, damaged during shipping, or if you received the wrong item. If you need to exchange a defective or incorrect product, please contact us within 14 days of receiving the item.

For shipping damages, please retain the original packaging and take photos of the damage before contacting us. We will arrange for a replacement or full refund, including return shipping costs.

7. Cancellations

You may cancel an order for a physical product within 24 hours of placing it, provided it has not yet been shipped. To cancel, email us immediately with your order number. Once the order has been shipped, our standard return policy applies.

For service-based purchases (e.g., consulting, design), cancellations are subject to the terms of your specific service agreement. Generally, cancellations made with at least 7 days' notice before the scheduled service date are eligible for a full refund.

8. International Returns

For customers outside [Your Country], return shipping costs and customs duties are your responsibility. We recommend using a shipping service with tracking and insurance. Refunds for international returns will be processed in the original currency of purchase, minus any applicable conversion fees.

9. Contact Information for Returns

For all return inquiries, please contact our Returns Department using the information below. We aim to respond within 1–2 business days.